Frequently Asked Questions
How do I place my order?
Because most of our products involve personalization and are custom designed, we will be sending you a proof of your design. Upon approval you will be invoiced for the order via PayPal. These products include Custom Invitations, Candy Wrappers, T-Shirts, Custom Labels, Children's Personalized Story Books, Greeting Pens and Mint Books. You may also recognize these items as they will not have an "Add To Cart" button, they will have an Order Now button. Payment in full is required before your order is processed. Kindly allow the additional time for this process. If you have questions about our products or process, please feel free to call us at 1-800-858-0435.
How will I pay for my order?
 We
accept Master Card, Visa, American Express Discover and PayPal. Simply
place your order and you will be invoiced by us and given the option to pay
by any of these payment methods. |
When do I pay for my order?
We want you to be totally satisfied with your design before you pay one penny, therefore we prefer to take your payment information after you approve your design. You will receive a proof from us showing your design and upon approval of this proof an invoice is generated and payment in full is required.
Where do you ship?
We ship within the United States only.
Can I cancel or return my item?
Cancellations can be made at anytime prior to approval of your order, so please be sure you have the correct information, quantity and item desired before giving your payment information. We can not refund or cancel an order once it has been approved. Returns on personalized items are not accepted.
How much notice do you need for personalized products?
Please allow 7-10 business days to process most custom designs and personalized orders. Wedding Programs or Tribute Cards require more time, as much as 8 weeks. This does not include the time necessary for shipping. We do our best to get your order to you in a timely manner, however, if you need to have your order sooner there is an additional charge of $19.99 to rush your order. We ship USPS Priority or UPS ground. Special shipping required is at the customers expense.
How should I send a photo?
We
prefer you send your photographs via email to
orders@abracadebras.com. You may also include all other order
information. Once we receive your request and photo attachment, we prepare a
proof for your consideration. There is no charge for the original proof.
- JPG. format emailed to us is preferred
- Original photos mailed to us must included self address and stamped envelope for return.
- Your photo should be high quality, crisp and clear.
- Old Photographs??? YES, we will work with old photographs that may need modifying.
Can I ask for additional designs or proofs?
Yes, we are happy to create additional proofs. There is no charge for the original proof, however, we do charge a $5.00 for additional proofs. Any corrections needed as a result of our error are free.
