Policies and Terms

What are your shipping policies and procedures?

Shipping policy We ship only within the United States and our preferred methods of shipping are U.P.S and U.S.P.S. We cannot be responsible for damage to your package beyond our control. Once your package is delivered to you, please be sure to check for any sign of damage. If your package appears to have been damaged in the delivery process please refuse it, either with the driver or contact U.P.S. or U.S.P.S. for pick up. Perishable items such as chocolate can not be exposed to heat, sun or any other environmental element without compromising it's condition or quality. For your convenience we offer signature confirmation, whereby a personal signature is necessary, and protects you as well as your shipment.

How do I pay for my order?

Payment Procedures We want you to be totally satisfied with your design before you pay one penny, therefore we prefer to take your payment information after you approve your design. You will receive a proof from us showing your design and upon approval of this proof an invoice is generated and payment in full is required.

What is your cancel and or refund policy?

We hope you never have to cancel your order, however it does happen. Cancellations can be made at anytime prior to approval of your order, so please be sure you have the correct information, quantity and item desired before giving your payment information. We can not refund or cancel an order once it has been approved. Returns on personalized items are not accepted.

Do you sell or share my personal information?

Absolutely not! Your name, address, phone number and e-mail address are held strictly confidential and used only by AbracaDebra's for the sole purpose of facilitating our transactions with you. We do not sell, rent or share our customer database with anyone!